Elements and Performance Criteria
- Determine sustainability interactions with the community
- Process map operation for the chosen portion of value chain.
- Determine sustainability related impacts on the community for each process step.
- Determine overall impacts on the community from the portion of the value chain as a whole.
- Determine overall impacts on the community from the complete value chain.
- Engage with the community
- Determine any known community issues and actions which may be relevant to value chain.
- Determine impact of community issues and actions on the sustainability of the organisation and its value chain.
- Identify key community groups, representatives and opinion influencers.
- Determine best strategy for engagement with the community on sustainability issues.
- Implement strategy to define community sustainability issues with the organisation and value chain.
- Rank issues by importance to the community and organisation.
- Report issues and rankings back to appropriate internal stakeholders.
- Compare issues raised with impacts determined
- Select issues for action based on rankings and internal stakeholder feedback.
- Determine root cause of selected issues.
- Determine regulatory impact of issues and possible responses.
- Develop an appropriate response for selected issues.
- Explore alternative methods of addressing selected issues.
- Categorise alternative methods.
- Negotiate acceptable solutions
- Negotiate solutions acceptable to the community, the organisation and value chain members.
- Agree a timeline for action and indicators of progress.
- Identify issues where no short-term resolution is achievable.
- Establish agreed mechanism for ongoing monitoring of progress by the community.
- Record outcomes in appropriate manner and communicate to relevant stakeholders.
- Monitor and report progress of agreed solutions